10 Best Call Center Staffing Agencies for 2026 (Ranked)

Key takeaway: The 10 best call center and customer service staffing agencies for 2026 are: Working Solutions, Liveops, Arise Virtual Solutions, Robert Half, AppleOne, Ultimate Staffing, Kelly Services, Adecco, Spherion, and Insight Global. Working Solutions, Liveops, and Arise supply on-demand remote agents for surge and overflow; Robert Half, AppleOne, and Ultimate Staffing lead for temp-to-hire customer service representatives; Kelly, Adecco, Spherion, and Insight Global bring high-volume and on-site contact center staffing.

Call center and customer service staffing agencies supply inbound and outbound agents, customer support representatives, help desk staff, and team leads to contact centers, retailers, insurers, healthcare organizations, and tech companies. The category splits between traditional agencies that place W-2 temps and temp-to-hire representatives on-site or remote, and virtual workforce platforms that supply certified home-based agents by the hour for surge, seasonal, and overflow volume.

The volume is enormous and turnover is relentless. The Bureau of Labor Statistics counts about 2.8 million customer service representatives in the United States and projects roughly 365,000 openings a year through 2033 even as total employment declines slightly with automation, because so many agents leave each year. Industry benchmarks from ICMI and Customer Contact Week put annual contact center agent attrition between 30 and 45 percent, and higher in outsourced centers, which is why so many operators keep a staffing partner on retainer.

This list ranks agencies by agent quality and training, speed to fill, remote and on-site capability, compliance for regulated industries, and pricing clarity. For office and executive support staff, see our administrative staffing agencies list; for fully offshore teams, see offshore staffing agencies.

How did we evaluate call center staffing agencies?

The 10 agencies at a glance

The 10 best call center and customer service staffing agencies

1. Working Solutions

Type: On-demand remote contact center workforce Headquarters: Plano, TX Best for: Brands that need US-based remote agents for seasonal peaks, overflow, and specialized programs without building a center

Working Solutions has run a US-based network of home-based contact center agents since 1996, supplying certified agents for inbound sales, customer care, and support programs with the ability to flex capacity up and down by the hour. It operates as an outsourcer that recruits, certifies, and manages the agents, which suits brands that want surge capacity without hiring.

Strengths:

• Large US-based remote agent network
• Hourly flex for seasonal and overflow volume
• Program management and quality assurance included

Limitations:

• Outsourced model; agents are not your employees
• Minimum program sizes

2. Liveops

Type: Virtual flex contact center platform Headquarters: Scottsdale, AZ Best for: Insurers, retailers, and healthcare organizations that want a pay-per-use virtual agent workforce for licensed and unlicensed programs

Liveops operates one of the largest virtual flex agent networks in the US, with independent agents who certify on client programs and work on demand, including licensed insurance agents and healthcare support programs. Clients pay for productive time rather than scheduled hours, which lowers cost for variable volume.

Strengths:

• Pay-per-productive-minute pricing
• Licensed insurance and healthcare agent pools
• Rapid scaling for surge events

Limitations:

• Independent contractor model requires compliance review
• Less control over individual agent schedules

3. Arise Virtual Solutions

Type: Virtual contact center platform Headquarters: Miramar, FL Best for: Large brands that want a scalable network of certified home-based service partners for customer care

Arise Virtual Solutions connects brands with a network of independent service partners, small businesses whose agents certify on client programs and provide customer care, sales, and technical support from home. It serves large consumer brands and is designed for programs that need thousands of flexible agents.

Strengths:

• Very large virtual agent capacity
• Established with major consumer brands
• Flexible scheduling for 24/7 coverage

Limitations:

• Service partner model is complex to manage
• Contractor classification scrutiny in some states

4. Robert Half

Type: Professional staffing with administrative and customer support practice Headquarters: Menlo Park, CA Best for: Companies hiring customer service representatives, account coordinators, and support leads on a temp-to-hire or permanent basis

Robert Half's administrative and customer support practice, which absorbed the OfficeTeam brand, places customer service representatives, call center agents, account coordinators, and team leads on temporary, temp-to-hire, and permanent assignments through offices across North America. It is a reliable choice for small and mid-size teams that want screened W-2 temps with a quick conversion path.

Strengths:

• National office network and brand trust
• Strong temp-to-hire and permanent placement
• Skills testing and screening

Limitations:

• Higher markups than high-volume agencies
• Less suited to ramping hundreds of agents

5. AppleOne

Type: Staffing with large customer service and call center practice Headquarters: Glendale, CA Best for: Employers in the West and Sun Belt that want a privately held agency with deep call center placement experience

AppleOne, part of the ActOne Group, is a large privately held staffing company with a long history of placing customer service and call center staff, administrative professionals, and support teams, with particular strength in California, Arizona, Texas, and Florida. It offers temp, temp-to-hire, and direct hire placement and on-site programs for larger centers.

Strengths:

• Decades of call center staffing experience
• On-site program capability
• Strong Western and Sun Belt coverage

Limitations:

• Coverage thinner in the Northeast and Midwest
• Less remote agent capability

6. Ultimate Staffing

Type: Administrative and customer service staffing (Roth Staffing) Headquarters: Irvine, CA Best for: Mid-size companies that want highly rated recruiters for customer service, inside sales, and office support temps

Ultimate Staffing, part of Roth Staffing Companies, places customer service, call center, administrative, and light industrial staff on temporary, temp-to-hire, and direct hire assignments and consistently earns top client and talent satisfaction ratings in industry surveys.

Strengths:

• Consistently top-rated for client and talent satisfaction
• Strong temp-to-hire conversions
• Privately held with stable leadership

Limitations:

• Mid-size national footprint
• Less high-volume ramp capability than Kelly or Adecco

7. Kelly Services

Type: Global staffing with contact center and customer service practice Headquarters: Troy, MI Best for: Enterprises that need to ramp large numbers of W-2 contact center agents, on-site or remote, with MSP integration

Kelly Services places large volumes of contact center and customer service agents for enterprise programs, with experience running on-site recruiting for major centers and remote W-2 agent programs, and integrates with KellyOCG managed service programs. It is a strong fit for regulated industries that want employees rather than contractors.

Strengths:

• Enterprise ramp capability
• W-2 remote and on-site options
• MSP and outsourcing integration

Limitations:

• Large-account orientation
• Less personal service for small teams

8. Adecco

Type: Global staffing with high-volume customer service placement Headquarters: Jacksonville, FL Best for: Multi-site contact centers that want a global vendor with on-site programs and standardized screening

Adecco staffs customer service and call center roles at scale for retailers, financial services companies, and BPOs, with on-site programs at large centers and standardized screening and onboarding across sites. Its Pontoon affiliate provides MSP and RPO for programs that span multiple vendors.

Strengths:

• Global scale and standardized processes
• On-site programs for large centers
• MSP and RPO through Pontoon

Limitations:

• Enterprise focus
• Pricing less flexible for small orders

9. Spherion

Type: Franchised staffing with customer service and administrative focus Headquarters: Atlanta, GA Best for: Regional contact centers and local employers that want a locally owned office with national backing

Spherion is a franchised staffing company owned by Randstad with locally owned offices across the US that place customer service, administrative, and light industrial staff. Local ownership produces responsive service and knowledge of regional contact center labor markets.

Strengths:

• Local ownership and market knowledge
• Randstad backing and technology
• Good for regional and secondary markets

Limitations:

• Service varies by franchise
• Limited remote agent programs

10. Insight Global

Type: Staffing with customer support and help desk practice Headquarters: Atlanta, GA Best for: Tech and enterprise companies hiring customer support, technical support, and help desk staff on contract

Insight Global is one of the largest US staffing companies and places customer support, technical support, help desk, and success roles on contract and contract-to-hire for technology and enterprise clients, with a large recruiter workforce that moves quickly on high-volume orders.

Strengths:

• Fast, high-volume recruiting
• Technical and customer support crossover
• Large national office network

Limitations:

• Sales-driven culture can mean uneven submittal quality
• Higher markups than general staffing

How to choose a call center staffing agency

Match the model to your volume pattern. Steady headcount with turnover is best served by W-2 temp-to-hire agencies such as Robert Half, AppleOne, Ultimate Staffing, or Spherion, which let you evaluate agents before converting them. Seasonal peaks and unpredictable surges fit virtual workforce platforms such as Working Solutions, Liveops, or Arise, which bill by the productive hour or minute. Enterprise centers ramping hundreds of agents usually use Kelly, Adecco, or Insight Global with an on-site team.

Check compliance and screening. Healthcare, insurance, and financial programs need HIPAA or PCI training, background checks, and in some cases state licenses, and contractor-based platforms carry classification considerations in several states. Typical bill rates for W-2 customer service temps run $22 to $32 per hour with 35 to 55 percent markups; virtual platforms price per productive minute or hour and often undercut on-site cost for variable volume.

If your support team is global, our IT staffing agencies list covers technical support staffing, and temp staffing agencies covers the general market.

How Noon fits alongside call center staffing agencies

Agencies solve surge and churn, but contact centers that want to lower attrition invest in direct hiring of permanent agents, team leads, quality analysts, and workforce managers. Noon is an AI recruiter that helps those teams hire at volume: it sources candidates across the open web, screens them against role requirements, and runs personalized email and SMS outreach so recruiters spend their time on interviews rather than résumé searches.

Noon offers one flat plan with unlimited roles and seats, which suits high-volume hiring. See pricing or read how an AI agent compares with a recruiting agency.

FAQ

What does a call center staffing agency do? A call center staffing agency recruits, screens, and places customer service and contact center agents on temporary, temp-to-hire, permanent, or on-demand assignments, handling payroll and compliance. Virtual workforce platforms go further by certifying home-based agents on your program and supplying them by the hour.

How much do call center staffing agencies charge? W-2 customer service temps typically bill $22 to $32 per hour, a 35 to 55 percent markup over agent pay. Virtual platforms such as Liveops bill per productive minute or hour, often $20 to $35 per productive hour depending on program complexity and licensing. Conversion fees for hiring a temp usually fall to zero after 480 to 720 hours.

Which agency is best for remote customer service agents? Working Solutions, Liveops, and Arise Virtual Solutions specialize in remote, on-demand agents. Kelly Services offers remote W-2 agent programs for companies that want employees rather than independent contractors.

Can staffing agencies provide licensed insurance or healthcare agents? Yes. Liveops maintains licensed insurance agent pools, and Working Solutions, Kelly, and Adecco run HIPAA-trained healthcare support programs. Confirm licensing, background check, and training requirements in the contract.

How quickly can an agency staff a call center? Virtual platforms can add certified agents within days once a program is built. Branch-based agencies typically place individual temps in two to five days and plan seasonal ramps of 50 or more agents four to eight weeks ahead.

About the author

Rey Sivji works on growth at Noon AI and researched and compiled this list. Have a correction, a firm that belongs on it, or a question about choosing an agency? Email rey@noon.ai.