openai > openai Employee Directory > Vanessa Gatihi
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Vanessa Gatihi
GTM, Global Head of Customer Success
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Location: San Francisco, California, United StatesApprox. Years of Experience: 14
Vanessa Gatihi's Current Workplace
OpenAI
Company Size
2500+
Amount Raised
$11.3B
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit.\n\nTo achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership.\n\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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Notable Investors
Andreessen Horowitz, Sequoia Capital, Arrowshare Ventures, Thrive Capital, Microsoft
Developer APIs
Machine Learning
Intelligent Systems
Artificial Intelligence
Human Computer Interaction
Experience
OpenAI
Sep 2023 - Present
GTM, Global Head of Customer Success
Jan 2025 - Present
7 mos
GTM, Head of Strategics Customer Success
Feb 2024 - Dec 2024
11 mos
Founding GTM Team Member
Sep 2023 - Feb 2024
6 mos
Slack
Nov 2018 - Oct 2023
Head of Customer Success, Portfolio Excellence (High Touch)
Apr 2022 - Oct 2023
1 yr 7 mos
Customer Success Leader, West (Scale)
Apr 2021 - Apr 2022
1 yr 1 mo
Principal Customer Success Manager (High Touch)
Aug 2020 - Apr 2021
9 mos
Senior Customer Success Manager (High Touch)
Nov 2018 - Aug 2020
1 yr 10 mos
Advisory Board Member, San Francisco State University Customer Experience Program
San Francisco State University
Aug 2020 - Jul 2022
2 yrs
Skills: Strategy
Senior Manager, Customer Success
Narvar
Aug 2017 - Nov 2018
1 yr 4 mos
Managed the team for Narvar's top enterprise and strategic accounts including Nordstrom, Nike, Lululemon, Neiman Marcus and hundreds more - Partnered cross-functionally to implement processes around onboarding, customer health and risk management, and renewal management - Created systems and processes to allow team to be effective customer advocates to product & engineering - Defined and implemented customer activity tracking systems - Promoted to Senior Manager, Customer Success as a result of achievements related to customer retention metrics (100% retention), customer satisfaction, increased account revenue, and strategic drive/initiative Skills: Strategy
Xignite
Jun 2014 - Sep 2017
Director of Customer Success
Sep 2016 - Sep 2017
1 yr 1 mo
Built company’s first Customer Success team and scaled it by defining CSM roles, hired, and trained high-performing SMB and Enterprise CSMs. Delivered a high-quality customer experience improving retention and upsells across the entire customer base. - Accomplished highest retention rates in company history and fine-tuned churn metrics and targets with Xignite CEO and leadership - Coached the CS team to onboard hundreds of customers and defined the company’s methodology for customer segmentation, onboarding, and renewals - Designed the strategy for implementing Customer Success platform, Gainsight, to track product adoption, analyze customer health, detect at-risk accounts, and identify upsell/cross-sell opportunities - Drove post-sale business strategy in collaboration with CEO and Board of Directors based on analysis of retention/churn rates, client statistics, and customer satisfaction trends
Customer Success Manager
Jun 2014 - Sep 2016
2 yrs 4 mos
Recruited to be the company’s first Customer Success Manager. Created strategies and processes around client onboarding, collecting and analyzing adoption metrics, executive business reviews, and renewals. - Owned top enterprise accounts such as General Electric, Oracle, Wells Fargo, Netsuite, and Charles Schwab - Created onboard processes clients to drive high-quality implementations of Xignite offering to drive value and high adoption (lowered average implementation time from 8 weeks to 4 weeks) - Led product rollouts and worked with product and engineering teams to develop and manage feature request and bug prioritization processes
Professional Services Consultant
Calypso Technology
Jun 2011 - Jun 2014
3 yrs 1 mo
Capital markets consultant providing trading and risk management solutions to international sales and trading institutions. Work onsite globally with sales people, traders, and risk managers to ensure high quality implementations. Customers and implementations included: - Major bank in Chile specializing in savings & deposits, securities brokerage, asset management and insurance, $38B USD in assets. Managed trading and risk for FX/MM, FX Options, Collateral Management - Largest bank in Peru, $27B in assets. Managed trading and risk for FX/MM, FXO, Repo, Bonds, IRS, and Collateral Management - Largest Israeli Bank, $105M in assets. Managed trading and risk for FX/MM - Major US Bank, $1.5T USD in assets. Managed trading and risk for FX/MM, FXO, and Enhanced Yield Deposits - Major US Insurance and Asset Management Company. Managed Clearing Futures & OTC Swap project and Bilateral Collateral Management
Education
  • Dates unavailable
    University of California, BerkeleyBachelor of Arts (B.A.), Economics, Political Science