Serve as a Global Solutions Owner for the comprehensive sales applications used by a sales force of over 25,000; expertise includes various CRM models: Sales Lead, Opportunity Management, Forecast, Quoting, Territory, Account Planning, and Customer References. Create custom solutions complementing SaaS Fusion Sales Cloud using Fusion Extensibility, ADF, Groovy, Java, JavaScript, HTML5, JSON, RESTful web services. Manage CRM implementation with global business process re-engineering using Oracle Fusion CRM, lead projects in Agile Scrum as Certified Scrum Master. Design compelling data visualization on CRM data to increase user adoption and capture usage metrics for fact based analysis and improvement on solutions. Direct a team of 20 IT professionals in global projects including system consolidation, application upgrades, and customized application deployments. Defined a new organization structure for 50+ team members; leveraged individual skills sets by defining specific support roles based on knowledge, geographic need, and software function. Maintain quality standards throughout full life cycle management including requirements definition, design, implementation, testing, support and training.

Pioneered a development group for CRM applications online services; offering available to small to mid-size businesses on a subscription basis.