twilio-inc- > twilio-inc- Employee Directory > Shannon M.
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Shannon M.
Staff Software Engineer
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Location: Boulder, Colorado, United StatesApprox. Years of Experience: 11
Shannon M.'s Current Workplace
Twilio
Company Size
2500+
Amount Raised
$614.4M
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.\n\nTwilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.\n\nBy making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.\n\nFounded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
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Notable Investors
Amazon, Techstars, 500 Global, T. Rowe Price, Union Square Ventures
Messaging
Developer APIs
Telecommunications
Developer Platform
Cloud Infrastructure
Unified Communications
Wired Telecommunications
Communications Infrastructure
Experience
Staff Software Engineer
Twilio
May 2023 - Present
6 months
Senior Software Engineer
Twitter
Nov 2014 - Nov 2022
8 years 1 month
- Technical lead serving across multiple teams - Defined and got buy-in for the technical north star for policy enforcement at Twitter - Stewarded compliance practices through coordinating and executing cross-functional mitigation efforts - Tapped as initial engineer and tech lead for policy automation, building a team from 0 to 10 in 3 months and serving across multiple teams - Designed and implemented integrations with data enrichments, hydrating from realtime and batch processes - Built infrastructure to net millions of dollars of overage charges from users consuming data from our APIs
Software Engineer
Gnip
Mar 2013 - May 2014
1 year 3 months
- Built web apps governing authentication and administration for backend Java streaming infrastructure. - Created customer-facing Java and Scala APIs for tracking billing information - Responsible for creating models, optimizing systems, and applying metadata such as geo information and Klout score to activities provided by publishers and delivered by our streaming and historical APIs to customers
Software Engineer
McCoy, LLC
Aug 2012 - Mar 2013
8 months
Freelance developer creating websites and backend systems for clients in Boulder, CO and San Francisco, CA.
Corps Member
AmeriCorps NCCC
Oct 2009 - Jul 2010
10 months
- Construction on homes in communities decimated by floods and hurricanes - Controlled burns and timber stand improvement in Park Services - Built housing structures for endangered and abandoned animals at Spirit of the Hills Wildlife Sanctuary
Education
  • 2008 - 2012
    University of Colorado at Boulder