pagerduty > pagerduty Employee Directory > Raghdaa Barmo
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Raghdaa Barmo
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Raghdaa Barmo's Current Workplace
PagerDutyCompany Size
1001-2500
Amount Raised
$523.6M
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.\n\nDutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.\n\nJoin us to lead uncharted efforts and reinvent how companies run.
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Notable Investors
Andreessen Horowitz, Y Combinator, T. Rowe Price, Accel, Wellington Management
PaaS
Enterprise
Developer Tools
Developer Platform
Data Center Automation
Application Performance Management
Experience
PagerDuty
Jan 2022 - Present
Software Engineer
May 2022 - Present
• 1 year 2 monthsI'm on the Enterprise Foundations team. We provide and maintain foundational shared platform functionality for PagerDuty. Our services also facilitate Product teams in delivering customer-facing products and features at scale.
Software Engineer Intern
Jan 2022 - Apr 2022
• 4 monthsParticipated in initiatives to:
- convert our UI pages to React
- improve Datadog monitoring
- create emergency rollback procedures
- update our CircleCI workflows
- add plugins & update dependencies
- overhaul testing to better utilize React Testing Library, Cypress, and Storybook
TD
Jul 2016 - Apr 2020
Teller Manager
Jul 2018 - Apr 2020
• 1 year 10 monthsManaged and developed 8 tellers for two years with weekly coaching sessions; improved employee retention by over 600%. Trained and mentored tellers on proper cash handling practices and customer service expectations. Reduced cash losses and prevented fraud, saving $118,500 — $139,600 a year. Delivered on the customer experience by promoting financial literacy. Provided support to 15-25 clients a week. Assisted the management team with the hiring of colleagues.
Teller
Jul 2016 - Jul 2018
• 2 years 1 monthDecreased cash losses on the teller line by implementing cash handling best practices.
Mentored and trained five incoming tellers over the span of two years.
University of Connecticut
Jan 2013 - May 2018
Instructor
Feb 2016 - May 2018
• 2 years 4 months• Designed 3 new courses, drawing class sizes of over 40 students. (5x the average)
• Presented 90-minute lectures and facilitated discussions on difficult world issues.
Program Event Coordinator
Jan 2013 - May 2015
• 2 years 5 months• Coordinated the logistics of almost 120 events for over 19,000 undergraduates.
• Booked vendors on behalf of the University; managed a $17,000 weekly budget.
• Trained and developed staff by holding office staff events and activities.
• Marketed events through social and print media.
Education
- 2010 - 2018University of ConnecticutBachelor of Science - BS Computer Science
- 2019 - 2020Fullstack AcademySoftware Engineering Software Engineering