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nealchandra
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Neal Chandra's Personal Email and Phone Number
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Neal Chandra
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Neal Chandra's Current Workplace
ConsoleCompany Size
1-10
Amount Raised
N/A
Console helps IT teams automate support requests directly in Slack using AI that is trained on your existing KB, app matrix, company policies, etc. Anything that can't be automated is seamlessly handed off to a human agent in your existing help desk.
We're currently able to deflect 55%+ tickets across our customers, automating things like: access requests, KB search & surfacing, password / MFA resets, group management, team routing, etc.
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Notable Investors
N/A
Experience
Founder & CTO
Console · Full-time
May 2024 - Present
• 1 yr 1 mo(Hiring) We’re building trainable IT agents with a deep understanding of your systems and workflows. As a result, we’re already able to automate 50%+ of the types of support requests that a typical Tier 1 IT support agent would otherwise have to handle.
Discord
Jun 2021 - Dec 2023
Staff Software Engineer - Clyde AI
Jun 2023 - Dec 2023
• 7 mosSenior Software Engineer - Activities Platform
Jun 2021 - Jun 2023
• 2 yrs 1 moUbiquity6 Inc.
Jan 2018 - Jun 2021
Technical Lead
Jan 2020 - Jun 2021
• 1 yr 6 mosTechnical Lead Manager
Mar 2019 - Jan 2020
• 11 mosSenior Software Engineer
Jan 2018 - Mar 2019
• 1 yr 3 mosDeveloper in Residence
Kleiner Perkins Caufield & Byers
Feb 2016 - Jan 2017
• 1 yrTechnical Lead
Kimono Labs
Jun 2014 - Jul 2015
• 1 yr 2 mosJoined Kimono Labs, a YCombinator-backed startup, as the second engineering hire and focused on helping grow the company, both in terms of users and employees.
- Helped established and improve the engineering culture at Kimono, following common best practices and putting an emphasis on effective sprint planning, collaboration, and code review.
- Worked to move the product from a single monolithic codebase to a micro-services architecture with a clear separation of concerns and more effective performance.
- Built an official Kimono World Cup API for the 2014 FIFA World Cup, using an open source MVC node.js framework (comparable to express) and powered by Kimono APIs. This was used as a model for all future official Kimono APIs.
- Acquired by Palantir in February 2016.
Software Engineer
Yahoo
Oct 2013 - May 2014
• 8 mosWorked on the Rivals.com team to begin the rebuild of the site in a more modern software stack.
- Built the core infrastructure for a new message boards front-end server from scratch, following both Yahoo internal and industry best-practices.
- Integrated with core Yahoo backend services to store and manage user data.
- Coordinated with Yahoo product and engineering managers to create a realistic timeline and complete deliverables on or ahead of schedule.
Product Engineer
Hitpost Inc.
Feb 2012 - Oct 2013
• 1 yr 9 mosLead the development of a new backend to power the OnSports mobile app for iOS and Android.
- Combined technologies like Django, MongoDB, Redis, and Memcached to build a powerful and responsive API framework from the ground up.
- Engineered solutions to complex technical problems, such as programmatically generating interesting items for players to bet on.
- Created algorithms that make the app feel responsive by automatically shifting bet odds depending on player activity, and tailoring the content to fit a user's interests.
- Worked with mobile developers to help create an engaging and dynamic user experience.
- Acquired by Yahoo! in October 2013.
IGN Entertainment
May 2011 - Dec 2011
Product Engineer
Sep 2011 - Dec 2011
• 4 mosContinued to develop products for IGN's mobile properties.
- Acted as a full-stack developer often working on developing both the front-end user experience and helping to construct the logic that powered it.
Product Engineering Intern
May 2011 - Aug 2011
• 4 mosWorked within IGN's Product division to bring several products into production for IGN's mobile offerings.
- Acted as the lead developer on IGN's mobile Wiki Guides system.
- Worked with the Design team to transform designs into working prototypes
- Worked with the Engineering team to connect front-end prototypes with IGN's back-end Oyster framework.
Web Design and Development Specialist
UC Berkeley Center for Executive Education
Jan 2011 - Jun 2011
• 6 mosLead Developer, Co-founder
We Make Websites Web Design
Jan 2010 - 2011
• 1 yr 1 moFounded We Make Websites – a web design and development services provider with an emphasis on small-business and personal websites
Education
- 2010 - 2011University of California, BerkeleyComputer Science
- 2006 - 2010Suncoast Community High SchoolHigh School Diploma