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Manisha Biswas
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Manisha Biswas's Current Workplace
SalesforceCompany Size
2500+
Amount Raised
$65.4M
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Notable Investors
Emergence, New Enterprise Associates, Starboard Value, Morgenthaler Ventures, Credit Suisse First Boston
CRM
Sales Automation
Customer Service
Cloud Data Services
Marketing Automation
Experience
Salesforce
Aug 2021 - Present
Senior Member of Technical Staff
Feb 2024 - Present
• 1 yr 1 mo⬧ Upgraded Java keystores and truststores to a more secure format, mitigating cryptographic vulnerabilities critical for the company’s FIPS-compliant product rollout.
⬧ Automated certificate management by implementing an Airflow data pipeline (Python, Snowflake) to track application certificates, store metadata, and trigger renewal reminders—reducing downtime from expired certificates by 80%.
⬧ Developed Airflow-driven pipelines for tracking feature commitments, ensuring test plans and health checks were completed. Automated Slack alerts to managers for pending tasks, reducing last-minute blockers by 90% and improving release predictability.
⬧ Developed a secure API service(Java) within Tableau Cloud Manager, enabling customers to download activity logs for PCI compliance audits. Led the implementation of robust authorization mechanisms to ensure controlled access.
Skills: Python · Java · Apache Airflow · Snowflake · Spring Boot · AWS Lamda
Member Of Technical Staff
Aug 2021 - Present
• 3 yrs 7 mos⬧ Designed and developed a Python-based automation library to streamline user story and bug creation in the company’s ticketing system (GUS), reducing API calls from 10 to 1. This accelerated Tableau’s TFS-to-GUS migration, providing a drop-in replacement for existing automation and improving development efficiency across teams.
⬧ Led the transition of Tableau’s code review system by implementing a read-only ReviewBoard archive. Automated the extraction of 350K+ code reviews and diffs, storing them as HTML files on AWS S3, eliminating licensing costs, optimizing AWS usage, and ensuring compliance with backup and audit requirements.
⬧ Developed an automated integration service linking GitLab and Perforce changelists to work items in the company’s ticketing system. Used a GitLab webhook to trigger updates via an AWS message queue, with an EKS-hosted service running every two minutes to sync changelists via REST API—ensuring real-time, accurate tracking of code changes.
⬧ Automated compliance enforcement by building a Python application to configure GitLab code review rules, aligning with SOC compliance standards.
⬧ Developed a security scanning solution to detect exposed secrets in the company’s ticketing system, enabling the security team to remediate risks effectively.
Skills: Python · PostgreSQL · Tableau · REST APIs · Amazon S3 · AWS Lambda · EKS
Author
Apress
May 2017 - Present
• 7 yrs 10 mosAuthor of books -
⬧ Beginning AI Bot Frameworks: Getting Started with Bot Development
⬧ Neural Networks in Unity:C# Programming for Windows 10
⬧ Reinforcement Learning with Open AI, TensorFlow, and Keras Using Python
Beginning AI Bot Frameworks
Reinforcement Learning - With Open AI, TensorFlow and Keras Using Python | Abhishek Nandy | Apress
Neural Networks in Unity - C# Programming for Windows 10 UWP | Abhishek Nandy | Manisha Biswas | Apress
Software Engineer
NetApp · Full-time
Apr 2021 - Aug 2021
• 5 mos⬧ Developed expertise in network protocols and TCP connections while working on the SMB2 protocol for seamless file and print resource sharing at NetApp.
⬧ Conducted packet trace debugging to deliver customer-focused bug fixes, enhancing reliability and performance.
Skills: Wireshark · C++ · Network Protocols
Intel Software Innovator
Intel Corporation
May 2016 - Feb 2021
• 4 yrs 10 mos⬧ Worked and contributed by delivering projects and articles on Intel technologies like Intel Open Vino toolkit, Intel Dev Cloud.
⬧ Intel exhibitor at SIGGRAPH 2018, Vancouver, Canada for demonstrating the project ”Path Learner” also received the travel grant from Intel Corporation.
⬧ Conducted 5 hours workshop on “Building Augmented Reality Android App with Unity and Vuforia on Intel Architecture” at University of Petroleum and Energy Studies, Dehradun.
⬧ Featured in Intel Innovators of Tomorrow video series.
Manisha Biswas | Innovators of Tomorrow | Intel Software
Data Scientist
Prescriber360 Solutions · Full-time
Dec 2017 - Oct 2018
• 11 mos⬧ Developed an AI-powered application bot (C#, LUIS, Microsoft Bot Framework, Visual Studio, Microsoft Azure) for a pharmaceutical solutions project, automating business logic queries for US-based clients and reducing MR follow-up times by 90%, driving Customer Success.
⬧ Integrated Tableau REST APIs with the bot to dynamically generate and display Tableau reports as images based on user queries.
⬧ Formulated scripts in python using LUIS; augmented 40% bot efficiency by delivering Natural Language Query capabilities.
⬧ Recognized for minimizing time-management of users by 21% through tactical planning and analysis.
Skills: Microsoft Bot framework · Language Understanding (LUIS) · Microsoft Azure · C#
InSync Solutions
Jul 2016 - Nov 2017
Software Engineer
Jan 2017 - Nov 2017
• 11 mos⬧ Developed studio to roll-out diagrammatic workflows and automate data and control flow of integration across applications including CRM, ERP, and eCommerce; utilized C#, Visual Studio, Go.js, Knockout.js, Microsoft Azure, and SQL Server.
⬧ Planned and developed a rule engine for delivering decision making capability to workflow which helped the user to create rule specific to their business needs and trigger an action like email, raising a support ticket.
⬧ Implemented ASP.NET SignalR to allow real-time communication that increased product efficiency by 25%.
⬧ Defined product features to product owner by leveraging agile methodology.
⬧ Devised training courses and organized technical training sessions for new joiners on CSS, JavaScript, and HTML.
Trainee Software Engineer
Jul 2016 - Jan 2017
• 7 mos⬧ Developed responsive User Interface for AppseConnect Cloud Portal using HTML5, Bootstrap, and CSS3.
⬧ Designed and developed RESTful web services and UI wireframes for product visualization.
⬧ Co-ordinated with the QA team during UAT cycles to prepare test reports.
Insync Certificate.pdf
Education
- 2019 - 2021University at Buffalo School of Engineering and Applied SciencesMaster of Science - MS, Computer Science
- 2012 - 2016Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUTBachelor of Technology - B.Tech, Information Technology