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For more information, visit www.servicenow.com.

California State University - East Bay

Sarvajanik College of Engineering & Technology

Senior Software Engineer

- Working on ServiceNow Automation Test Framework with IT Service Management team. 
- Assisted teams in testing cloud-native, workflow-based, customized application on ServiceNow platform.
- Performed Unit, Regression, and Usability testing on critical modules during upgrades 
(Version-Kingston).
- Participated in asset tracking and management with Asset Management team.

Information Technology Assistant

- Maintained, debugged billing software system and provided event-driven results using time series analysis.
- Introduced new business logic for intrusion mechanism to improve module reliability twofold.
- Developed cost estimation module to improve evaluation rate of data by 20%.
- Improved database transaction performance by restructuring table schema and introducing filters.

Software Engineering Intern

- Assisted Functional Team in testing IT Service Management and IT Business Management ServiceNow products.
-  Developed and tested modules based on user stories during two major upgrades.
- Tested 70 services' workflows for various affiliations.
- Resolved defects/bugs during new patch releases..
- Designed test cases and analyzed scenarios in agile environment
- Performed Unit, Regression, and Usability testing on critical modules during upgrades 
(Version - Helsinki).
- Helped in writing knowledge base articles for ITIL agents.