infinitusai > infinitusai Employee Directory > Andrew Swank
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Andrew Swank's Personal Email and Phone Number
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Andrew Swank
Senior Software Engineer
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Location: Boston, Massachusetts, United StatesApprox. Years of Experience: 13
Andrew Swank's Current Workplace
Infinitus Systems, Inc.
Company Size
51-300
Amount Raised
$51.4M
Infinitus is a Healthcare AI communication company that automates routine calls for leading brands. With our digital assistant Eva, healthcare companies can offload thousands of benefit verification, prior authorization, and pharmacy calls per day. Infinitus automates calls between entities such as Pharmacies, Patient Access Programs, Hospitals, Providers, and Payors, enabling the US healthcare system to spend less time on hold and more time improving the patient experience.
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Notable Investors
GV, Operator Partners, Coatue, Kleiner Perkins, Gradient Ventures
mHealth
Health Care
Virtual Assistant
Artificial Intelligence
Experience
Senior Software Engineer
Infinitus Systems, Inc. · Full-time
Jul 2022 - Sep 2023
• 1 yr 3 mos
• Supported 3MM+ calls to 100K+ providers by leading the design and engineering of a conversation management tool to convert standard operating procedures into call scripts • Enabled 30% faster creation of automated dialogues and reduced QA time by 20% through visual workflow editing • Conducted user research and engaged in participatory design with 10+ users throughout the development process • Enhanced workflow design by building HIPAA-compliant instrumentation to capture page views and interactions • Standardized and instrumented MUI component wrappers then established build rules to enforce consistent implementation • Implemented client-side latency monitoring/telemetry to better identify connection-related issues • Improved call center operations through an iterative design and development process • Improved operator efficiency by enhancing call center interface after interactive design and testing with 20+ users and A/B testing • Reduced wait times by creating queue management tool for call center managers • Enhanced product reliability through unit test coverage improvements for low-level components and multiple user flows • Conducted user research to understand needs, built prototypes for testing, and implemented final versions based on user input Skills: Product Development · Software Prototyping · Software Development · User Research · Product Design · TypeScript · Figma · Information Architecture · HTML5 · Git · Design Standards · Strategic Design · Programming · Web Applications · Communication · Design Systems
Google
Nov 2012 - Jul 2022
UX Engineer - Play Store
Mar 2019 - Jul 2022
• 3 yrs 5 mos
• Generated over $16MM of revenue in the first week of product launch by building 5 high-fidelity prototypes for Google's new Play Points rewards program that enabled enrollment, featured in 9to5Google and Android Police • Standardized marketing materials served to 300MM+ users by creating style guide and typography/color system that was adopted by the marketing team and matched in-product branding • Enabled data-driven design decisions by designing and building 3 navigation variations for the Play Store on web, allowing the team to user test and determine the best approach • Reduced time-to-market for a team of 12+ designers by building a tool to enable consistent image management for 10K+ apps • Improved design accuracy by enabling design team to visualize mockups and prototypes using production data through a Figma plugin that interfaced with production servers • Reduced legal risk through enhanced accessibility and visual design by conducting color extraction analysis and developing a new algorithm for the Play Store (achieving WCAG AAA compliance) • Supported strategic initiative with $1.2B+ ARR potential by architecting and prototyping shared responsive app and style guide for Google Play Games on desktop • Enabled personalization testing at scale by building a Qualtrics-based survey instrument that helped customize prototypes in real-time based on user preferences captured in the survey Skills: Information Architecture · HTML5 · Git · Design Standards · Strategic Design · Programming · Web Applications · Communication · Design Systems
UX Engineer - Search & Assistant
Sep 2016 - Mar 2019
• 2 yrs 7 mos
• Advanced Google Assistant development by building 13 prototypes across 3 critical work streams that were used in 5 user studies • Granted 4 US Patents (USD879815S1, USD879816S1, USD881915S1, USD882612S1) • Work enabled launch of 12 distinct user flows and was featured in Google I/O Keynote (3.3MM+ views) • Empowered designers and PMs to create voice experiences by building specialized tools • Designed and built Assistant API server that handled recognition/STT and transcription/TTS in 300+ high fidelity voice prototypes • Created Chrome voice extension that was used by 400+ internal users for 8000+ prototypes and featured in Google design newsletter, then managed the end-to-end-process for external release • Accelerated design iteration for the Search Keyboard team, creating a configurable web-based keyboard that was used in 3 studies • Contributed to award-winning product by designing and building several alarm clocks for the Lenovo Smart Clock • Won Best Connected Home Product at CES Skills: Figma · Information Architecture · React.js · HTML5 · Git · Design Standards · Strategic Design · Programming · Web Applications · Communication
UX Engineer - Fiber
Sep 2015 - Sep 2016
• 1 yr 1 mo
• Increased registrations from 10.8% to 17.1% in the first week post-launch by creating a state management solution that maintained header and page status throughout the user experience • Used Rapid Iterative Testing and Evaluation (RITE) framework to refine the design and implemented required features in prototypes whose architecture was shared with the engineering team • Improved signup rates from 35% to 51% by designing and building a signup flow that connected 900+ households to Fiber on day 1 • Application was viewed by Julián Castro, then U.S. Secretary of Housing and Urban Development, and featured in 45+ news articles Improved communication between multiple teams of designers and engineers using different frameworks • Created a unified style guide that served as the source of truth for both interactions and visual styles of components • Enabled cross-framework development by creating a framework-agnostic responsive UI toolkit, shared by design and dev teams • Improved TV interface usability (+70% task-completion speed, +33% perceived ease-of-use) through research using prototypes • Enhanced productivity for team of 10+ designers with a Sketch plugin that integrated movie and TV data into 3,700+ unique mock-ups Skills: HTML5 · Git · Design Standards · Strategic Design · Programming · Web Applications · Communication · Design Systems
UX Engineer - Travel
Jun 2014 - Sep 2015
• 1 yr 4 mos
• Set the standard for UI components across Google by designing the first cross-product datepicker through 5 iterations of interaction and motion design prototypes, ultimately serving 2B+ users • Component was accepted by the Material Design team and later adopted by the Material UI open-source React library • Saved 50%+ engineering time by creating 3 flight selection prototypes that served as research materials and reference implementations • Enhanced user experience by implementing flight search experience with improved header collapse and interaction animations • Improved hotel booking conversions by 40%+ through redesign of desktop checkout flow for partner hotel brands • Established component standard by creating interaction models for mobile graph scrolling across Google with 7 price graph prototypes • Saved the flights merchandising team days of evaluation time by creating an image curation tool for new market imagery selection Skills: Software Prototyping · Motion Design · UX Design · HTML5 · Design Standards · Interaction Design · Strategic Design · Programming · Web Applications · Communication · Design Systems Google Hotel Finder Flights - Google Search
Web Developer - Wildfire by Google
Nov 2012 - Jun 2014
• 1 yr 8 mos
• Supported $500MM+ in revenue, generated with a team of 15 Sales Engineers and created 100+ YouTube mocks for all client pitches • Improved turnaround time for 500+ demo applications from 3-5 business days to <2 hours Skills: HTML5 · Programming · Web Applications · Communication
Social Media Strategist & Online Community Manager (Consultant)
The Vault
Jan 2012 - Oct 2012
• 10 mos
• Managing community to engage and interact with patrons to drive internet traffic • Designed fangate, map, and e-mail signup Facebook applications • Updated web graphics to strengthen restaurant branding • Creating plan to drive online engagement through the creation of in-store programs • Designed digital event invites to drive traffic for specific parties • Brokered deal with OpenTable • Created FourSquare account and deals, increasing traffic Skills: Programming · Communication
Social Media Strategist & Online Community Manager (Consultant)
The Dogwood · Contract
Sep 2011 - Oct 2012
• 1 yr 2 mos
• Managing community to engage and interact with patrons to drive internet traffic • Conducting a full web redesign • Designed fangate, map, and e-mail signup Facebook applications • Updated web graphics to strengthen restaurant branding • Creating plan to drive online engagement through the creation of in-store programs Skills: Programming · Communication
Social Media Intern (BuzzBuilder)
Likeable · Internship
Jun 2012 - Aug 2012
• 3 mos
• Managed accounts for Extra Space Storage, Quality Dairy, Restaurant.com, Things Remembered, and Visit Salt Lake. • Monitored, posted, and responded to followers and likers on clients’ Twitter and Facebook accounts. • Developed content and promotional campaigns for Twitter, Facebook, and Pinterest accounts. • Conducting analyses of key metrics with Facebook Analytics and Twitter to create reports of clients’ social media presences. • Researched emerging platforms for strategic development, influential blogs to expand influence, and competitive analysis for best practices. • Blogged to demonstrate thought leadership in the social media space. Skills: Communication
Marketing Intern
Life is good · Internship
May 2011 - Aug 2011
• 4 mos
Apparel and accessories manufacturer and retailer with over $100 million in annual revenue. • Implemented visual rebranding of Facebook, Twitter, and YouTube for Life is good, and aided in rebranding the Life is good Playmakers (charitable foundation) social media pages. • Conducted market research on branding, social media best practices, and integration of marketing channels. • Created store locator, radio station, and e-mail signup html Facebook applications to aid in drive-to-retail and community-building. • Wrote copy and postings via Facebook and Twitter, creating sales- and community-oriented posts. • Aided in planning retail events including the 4th of July and PB&J Concert Series. • Tracked social media KPIs for analysis of successful post types and times. Skills: Communication
Counselor & Coach
Carl Adams World Class Wrestling Camp
Jun 2009 - Jul 2010
• 1 yr 2 mos
Since 1978, Carl Adams World Class Wrestling Camps have been educating young wrestlers on how to become champions. • Counseled and coached student-athletes age 8 to 18. • Instructed regarding wrestling techniques from basic to advanced. • Wrestled with students to aid in their instruction.
Field Sales Leader
Vector Marketing
Jun 2008 - Jul 2010
• 2 yrs 2 mos
Direct marketing organization leading in American cutlery sales with over $200 million in revenues annually. • Conducted telephone and house calls to market and sell kitchen cutlery. • Sold over $20,000 in 2 summers. • Field trained new employees with rapport-building, opening, presentation, and closing techniques. Skills: Communication
Designer
The Ivy Society
Jun 2009 - Jul 2009
• 2 mos
Business-to-consumer e-retailer of business attire, including suits, sport coats, and shirts. • Designed the graphic user interface used to generate previews of the style options for the apparel offerings. • Created images using Adobe Photoshop for customer visualization of selected style options.
Shipping Clerk & Salesman
ABI Inc
Jun 2004 - Sep 2007
• 3 yrs 4 mos
Privately held manufacturer and distributor of environmentally-friendly pond and garden products. • Received, packed, shipped, and recorded orders to garden centers nationwide. • Placed sales calls to small businesses, soliciting information regarding pond and garden products.
Education
  • 2008 - 2012
    Boston UniversityBSBA, Marketing
  • 2004 - 2008
    University SchoolHigh School Diploma
  • 1994 - 2004
    Old Trail School